Family-owned · Plainfield Local

Leto Plumbing & Heating Privacy Policy

How we collect, use, and protect your personal information on this website.

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Your Privacy and How We Handle It

It is the policy of Leto Plumbing & Heating, Inc. to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to Leto Plumbing & Heating, Inc. (hereinafter "us", "we", or "Leto Heating and Plumbing"). We have adopted this policy to explain what information may be collected on our website, how we use that information, and under what circumstances we may disclose it to third parties.

This Privacy Policy, together with the Terms and Conditions posted on our website, sets out the general rules governing your use of letoplumbing.com. Depending on your activities when visiting our website, you may be required to agree to additional terms and conditions. Questions about this policy can be directed to us at: Leto Plumbing & Heating, Inc., 12407 Rhea Dr., Unit 103, Plainfield, IL 60585, or by phone at (815) 609-3150.

What Personal Data We Collect and Why

We collect personal data only when it is necessary to provide a service or fulfill a legitimate business purpose. The sections below describe each category of data we collect, why we collect it, and how it is used.

Comments

Comments Left on This Site

Comment Data

We collect your name, email address, and the content of your comment when you submit one through the site.

Spam Detection

Your IP address and browser user agent string are logged automatically to help identify and block spam submissions.

Gravatar

An anonymized string (hash) derived from your email address may be sent to the Gravatar service to check whether you use it. The Gravatar privacy policy is available at https://automattic.com/privacy/. Once your comment is approved, your profile picture may be visible publicly alongside your comment.

Media

Images Uploaded to the Site

If you upload images to our website, avoid including embedded location data (EXIF GPS coordinates). Visitors to the site can download images and extract any location data contained within them. Our website address is letoplumbing.com.

Contact Forms and Call Tracking

Contact Forms

Information submitted through our contact or estimate request forms, including your name, phone number, email address, and service description, is used solely to respond to your inquiry and to schedule service.

CallRail Call Tracking

We use CallRail to track calls made to dedicated phone numbers on our site. CallRail collects the caller's phone number, the name displayed on Caller ID (when available), and other data that may be correlated through business or third-party data sources when consent has been granted. For more information, including how to opt out, visit https://www.callrail.com/privacy/.

Website Visitor Data via JavaScript

We collect information on website visitors through JavaScript installed on our site. This may include IP address, browser user agent, and URLs visited on our site. We use this data, via in-house and third-party analytics tools, to understand how visitors use our website and to improve it.

Cookies and Tracking Technologies

Comment Cookies

If you leave a comment, you may opt in to saving your name, email address, and website URL in cookies so you do not have to re-enter them the next time you comment. These cookies last for one year.

Browser Cookies

Browser cookies are small text files placed on your device. They help us recognize returning visitors and understand traffic patterns. You can configure your browser to refuse cookies; however, doing so may limit some functionality on our site.

Web Server Logs

Our web server automatically recognizes and stores information such as your IP address, domain name combination, and any referring websites. We use this data to understand visitor traffic patterns and improve usability.

Ads and Remarketing

We use remarketing services to show advertisements to previous visitors on third-party websites, including Google. For example, if you visited letoplumbing.com but did not submit a service request, you may see an ad from us later on Google Search or within the Google Display Network. You can opt out of Google's use of cookies by visiting Google's Ad Settings page, or opt out of third-party vendor cookie use by visiting the Network Advertising Initiative opt-out page.

Links to External Sites

Our website may contain links to external sites not operated by us, for example, links to our service pages or third-party resources. If you click a third-party link, you will be directed to that site. We strongly recommend reviewing the privacy policy and terms of every site you visit. We have no control over and accept no responsibility for the content, privacy practices, or policies of any third-party site, product, or service.

Security

How We Protect Your Information

Encryption

Data transmitted between your browser and our website is encrypted using TLS (Transport Layer Security). This protects your information in transit from interception by third parties.

No Absolute Guarantee

While we use commercially reasonable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Aggregated Data

We may share aggregated demographic information with partners. This data is not linked to any personally identifiable information and cannot be used to identify any individual.

How We Use Your Personal Information

Personal information collected through our website, including contact form submissions and call tracking data, is used to respond to service inquiries, schedule plumbing and HVAC appointments, improve our website, and where applicable, to deliver relevant advertising. We do not sell your personal information to third parties. You may opt out of providing personal information by choosing not to enter it when asked.

Who We Share Your Information With

We do not sell or rent your personal information. We may share information with third-party service providers who assist us in operating our website and conducting our business, including CallRail for call tracking and analytics, and Google for advertising and analytics. These providers are authorized to use your information only as necessary to provide services to us. We may also disclose information when required by law or to protect our rights.

How Long We Retain Your Data

Comment data and associated metadata are retained indefinitely so that we can recognize and approve follow-up comments automatically rather than holding them in a moderation queue. For visitors who register on our website (if applicable), we also store the personal information they provide in their user profile. Users may view, edit, or request deletion of their personal information at any time by contacting us directly. Note that we may be required to retain certain information if it is needed for legal compliance purposes.

Your Rights Over Your Data

Access and Correction

If you have an account on this site, or have left a comment, you may request a copy of the personal data we hold about you. You may also request that we correct any inaccurate data.

Erasure

You may request that we erase the personal data we hold about you. This does not apply to data we are required to keep for administrative, legal, or security purposes.

Opt-Out

You may opt out of providing personal information by not entering it when prompted. For call tracking opt-out options, visit https://www.callrail.com/privacy/. For Google advertising opt-out options, visit Google's Ad Settings.

Next step

Tell us about the job

Your name, your number and what needs doing. A person from Leto Plumbing & Heating, Inc. gets back to you.

Rather talk now?(815) 609-3150

Text messages and your mobile number

We do not share, sell, rent or trade your mobile phone number or text message consent with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third party, except the messaging provider that delivers our texts, which may use it only for that purpose.

Leto Plumbing & Heating, Inc. texts people who opt in, for example by texting us first or by asking us to text them when they request service. Consent to receive texts is not a condition of purchase. Message frequency varies. Msg & data rates may apply. Reply STOP to any text to opt out. Reply HELP for help, or contact us at (815) 609-3150. See our terms for the full text messaging terms.